Refund & Cancellation Policy

1. Cancelling a subscription

You can cancel a monthly or yearly plan at any time from the Subscription page (billing portal). Your plan stays active until the end of the period you paid for and does not renew. Credits already granted remain on your account and do not expire.

2. Immediate delivery of digital content

Credits are digital content delivered immediately after payment. At checkout you expressly request immediate delivery and acknowledge that, where a statutory right of withdrawal applies (for example for consumers in the EU), you lose it once the credits are delivered.

3. Refunds

Payments are generally non-refundable. As a goodwill rule, we refund a first purchase of a plan or credit pack in full if you ask within 14 days and have used none of the credits it granted. Yearly plans cancelled within 14 days of the first payment are refunded pro rata for unused credits.

If a generation fails or is blocked by our safety filters, the credits are automatically returned to your balance. Technical errors that cause a wrong charge are always corrected.

4. Chargebacks

Please contact us before disputing a payment with your bank. Accounts with chargebacks may be suspended until the dispute is resolved.

5. How to ask

Email contact@visuatelier.com with your account email and the invoice number. Approved refunds are made to the original payment method within 10 business days.